What we do

Whether it is business to business or business to consumer, we are the experts in delivering quality appointments. We currently deliver over 3,000 appointments per month for our clients and offer commercial models that are linked to net appointments, not gross agreements!

One of the strengths of DBF is our ability to take something and continually look for a way to make it better. A good example is we recently took on a lead generation campaign for a major UK insurance company. They had ran the programme in-house for 8 months and had developed a set of KPI’s for what good “looked like”. Within 4 weeks we had exceeded these measures, by challenging ourselves to deliver more.

Telesales is our core business. We have grown by over 50% in the last 3 years almost entirely through telesales. We have taken on test campaigns for our clients, delighted them and they have consequently given us more work. They have given us this extra work because we deliver exceptional results at a very competitive price.

Whether it is business to business or business to consumer, we are the experts in delivering quality appointments. We currently deliver over 3,000 appointments per month for our clients and offer commercial models that are linked to net appointments, not gross agreements!

Exceeding customer expectations by focusing all our efforts on delivering excellent customer service, has resulted in huge rewards for our clients by moving customers from satisfied to loyal and then from loyal to advocate. We manage the whole customer journey for our publisher clients and with over 10 years of experience of taking orders, payment processing, fulfilment, mailing and customer service. Every customer is important and valued to our Customer Experience team.

We are able to support every element of your customer’s journey across all channels; telephone (live and IVR), email, web, white mail and SMS – Each year we manage hundreds of thousands of customers contacts within tight and transparent Service Level Agreements. Much of our architecture is web based and developed “in-house” meaning we can set-up things quickly and cost effectively. It further means that we can give you near real-time access to what we are doing.

DBF UK was set-up in 2000 specifically to look after subscribers to partwork magazines. For over 10 years now we have delivered a “cradle to grave” service that looks after each customer at every step of their journey. We have taken hundreds of thousands of calls/email/letters, directly banked millions of pounds and helped to despatch millions of magazines all within tight and transparent Service Levels, where the customer experience is everything.

Since 2000 we have directly banked, through Direct Debit, Credit Card (batch and real-time) and PayPal more than £145million on our client’s behalf. We work strictly within all of the relevant legislation for example we are fully PCI/DSS compliant (external audit will be complete in Q1 2012). Because of our thorough approach we have not had a single security incident or breach in processing over 9 million transactions!

We work with three different warehouse partners who are strategically situated in the North East, the Midlands and the South Coast to ensure that shipping and transportation costs can be kept to a minimum wherever our client’s stock is coming from. We own the relationship and take full responsibility for the service making fulfilment and despatch a seamless part of the DBF solution.