Many companies talk about the importance of the ‘happiness’ of their clients, at Data Base Factory we quantifiably measure it!
Each month our clients are sent the following spreadsheet and are asked to place an x in the box measuring our performance.
| 1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
|
|
|
|
|
|
|
|
|
|
|
|
Suicidally Unhappy |
Desperately Unhappy |
Unhappy |
Discontent |
Entirely neutral(!) |
Content |
Happy |
Very happy |
Delighted |
Ecstatic |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
x |
|
Our Account Management Team earn a bonus if a certain happiness level is achieved.
It encourages us to ask the question “How can I make my client happier today?”
