The outsourced contact centre world is a crowded place. There is an oversupply in the UK and that is before one takes into account the offshore alternatives. In order to compete in the UK one must offer key differentiators.

There are 7 reasons why you should use Database Factory;

1. Quality - we are one of the good guys in the industry. We are of course members of the DMA and work within all of their best practice guidelines. In addition to this our UK Manager Peter Gale sits on the DMA Contact Centre and Telemarketing Council and helps to shape best practice and legislation. DBF in fact helped to write the section on Quality in the ‘Client guide to Outsourcing’ document.

2. Experience - we have been successfully supplying outsourced contact centre and fulfilment services in the UK for over 7 years now - we presently manage around 300,000 customers and will despatch over 6,000,000 products this year.

3. Account Management - you will have assigned to you your own Account Manager whose only job is to make sure you are delighted! The single most important measure of the success of our business is the happiness of our clients. The bonus that our Account Managers earn is actually decided by you - you tell us what is most important to you and our team are then incentivised to deliver exactly this. Please click here to see our client Happiness matrix.

4. Pricing - we can offer you a bespoke pricing model that will fit your budget, from pence per minute to cost per agent hour to shared risk or even risk and reward.

5. Data security - we outsource all of our IT to a specialist data management and hosting company. This way you can have complete peace of mind about the security and integrity of your customer and prospect data. Our servers are hosted in a Demilitarized Zone with fingerprint access and motion sensor CCTV cameras!

6. Extranet - we use a bespoke CRM application called Gesab that both acts as an agent interface in our call centre and also a customer self service portal on line. Your customers can access and amend their accounts online 24 hours a day 7 days a week.

7. Marketing Database - As part of our complete CRM managed solution we offer an additional Marketing Tool that overlays the database and allows you to create manage and deliver bespoke Direct Marketing campaigns to squeeze every last drop out of your customer database.