DBF was created in 1999 and is now one of the top 15 outsourcing companies in France and the top 25 in the UK.

The business initially specialised in the Publishing sector working for such clients as; GE Fabbri, Eaglemoss, RBA, Altaya, M6 and the Universal Music Group. We quickly grew and evolved the service offering using everything that we had learnt to partner with a wide range of other contact centre clients both front office and back office.

This expertise now includes the following sectors;

• Financial Services
• Telecoms
• Utilities
• FMCG
• Healthcare
• Food and Drink
• Travel & Tourism

On 1st December 2009 we signed an agreement with Yves Rocher to take over the management of their own award winning call centres (delivering inbound and outbound services).

To date we now have more than 1,400 employees located in 9 sites: in the UK, France, Morocco and Poland.