Data Base Factory

Pay By Subsciber Page

Admin UK — 2007-05-01T15:54:50Z

THE PROBLEM
Pay per minute encourages poor service at the client's expense
The usual model when outsourcing any kind of subscriber telephone service is for the service provider to charge per minute for taking telephone calls. This should make sense, however if the outsourcer isn't very efficient it means more revenue for them!
If a subscriber calls and can't get through they will keep calling back, filling up the call queue and adding to the problem for everyone else. They may send an (...)

Data Base Factory

webmaster — 2006-09-13T09:02:45Z

At Data Base Factory we provide bespoke outsourced contact centre, banking and fulfilment services.
We can help you to improve your contact with your prospects and customers through telephone, e-mail, fax, letter or the web.
From inbound multichannel customer service support to outbound telesales we will work to a pre-agreed Service Level Agreement (SLA) to deliver on time and within your (...)

Your happiness!

webmaster — 2006-05-10T11:17:39Z

Many companies talk about the importance of the �happiness' of their clients, at Data Base Factory we quantifiably measure it!
Each month our clients are sent the following spreadsheet and are asked to place an x in the box measuring our performance.
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THE TEAM

webmaster — 2006-05-10T11:16:37Z

Marc Labarre
General Manager:
15 years experience in contact centre and direct marketing areas (BtoB, BtoC) agency and in-house. References : Cegetel, SFR, France Telecom, AXA, Convergys
Peter Gale
UK Manager
Ingrid Henstone
Assistant UK Manager, Call Center Manager
5 years experience in contact centre

IT & Security

webmaster — 2006-05-10T10:47:09Z

Data Security is something that many outsourced contact centres talk about earnestly. At Data Base Factory we have taken the decision to outsource all of our Data hosting and Management to a specialist company. This means:
Physical security - your customer data is hosted in a demilitarized zone with fingerprint scan access and motion sensor CCTV.
Virtual security - our Extranet service allows the public access to their account online so we have the very highest levels of online security. (...)

Added value

webmaster — 2006-05-10T10:43:34Z

The only way that an outsourcer can ensure success is to add more value to their clients than any other company.
As a pledge to all of our clients at DBF we commit to coming up with at least one new added value idea each month.
Reduces your costs - Last year we came up with ideas that saved our clients over �55,000 pa.
Improves your service - we aim to be the easiest and most pleasurable company that you deal with and our focus is always how can we add more value.
Differentiates your (...)

Outbound

webmaster — 2006-05-10T10:40:39Z

We will help you to get the very best results from outbound calling whilst working strictly within all the relevant legislation in the UK;
Smart outbound calling - Is this the right message to the right person at the right time?
Compliance - We work within all of the DMA's code of practice, in fact the UK Manager of DBF sits on the Contact Centre & Telemarketing Council
Best Practice - we show all of our outbound client's the DMA's Client Guide to Outsourcing document that goes beyond (...)

Inbound

webmaster — 2006-05-10T10:33:21Z

Every contact that we have with your customers is critical.
The Kano model (developed by Dr Noriaki Kano) looks at the different attributes of a product or service and their effect on customer satisfaction. The model distinguishes between three categories;
1. Basic requirements (customer expects as a given), For example, answering the phone when the customer rings.
2. Performance requirements (will raise customer satisfaction) For example, length of time it takes to get through (...)

About us

webmaster — 2006-05-10T10:25:59Z

DBF was created in 1999 and is now one of the top 15 outsourcing companies in France and the top 25 in the UK.
The business initially specialised in the Publishing sector working for such clients as; GE Fabbri, Eaglemoss, RBA, Altaya, M6 and the Universal Music Group. We quickly grew and evolved the service offering using everything that we had learnt to partner with a wide range of other contact centre clients both front office and back office.
This expertise now includes the following (...)

Contact us

webmaster — 2006-05-10T09:42:59Z

Address:
Data Base Factory
Unit 4,
Pullman Way,
Pullman Business Park,
Ringwood,
Hampshire
BH24 1HD
T: 0800 528 66 99
F: 0870 742 4144
E: sales@dbfactory.co.uk
Map & Directions:
Please click here for a map & directions