About us

Mission & values

Our mission

We are contact centre outsourcing experts. We creatively help our clients to grow their businesses by focussing on what is important to them, not what is important to us. We are open, flexible, proactive and accountable. We will be the easiest and most pleasurable company that you ever deal with.

Our core values

Creative

We believe that our thinking is better, we challenge ourselves daily to find a better way.

Open & Transparent

We offer “open book”, “cost plus” commercial models where we tell you exactly what our costs are and we agree a fair and reasonable return linked to results.

Trustworthy

We do what we say we will.

Flexible

We offer flexible contracts and solutions to keep your costs low and your returns high.

Proactive

We formally measure added value by making it an agenda point at every monthly meeting. We propose an idea, track its effectiveness and then tell you exactly what difference it has made to your bottom line. We call it “Auditable Added Value”.

Accountable

Every Month our UK Manager personally writes to all of our clients and asks them how happy they are with the Service that we deliver and the Account Management support that we provide. The scale runs from “Suicidally unhappy!” to “Ecstatic!”,click here to see this month’s feedback and scores.

Results Driven

We have grown our UK business by 37% in the last 2 years by delivering exceptional results. Most of the growth has come from head to head tests where we have either matched or bettered our competitors performance.

Integrity and Respect

We are one of the “good guys” in the industry; our UK Manager has sat on the DMA Contact Centre & Telemarketing Council since 2003 and so we live and breathe Best Practice and Compliance. We furthermore treat all our employees fairly, equitably and with respect.